How we handle your information.

EasyLink Solutions (Pty) Ltd, headquartered in Maun, Botswana, decides how the information you send through this website is used. In the words of the Data Protection Act, 2024, we are its data controller.

Questions about your information, or a request to use one of your rights, go to the same team that handles your enquiries: write to us through the contact page.

We use your information to reply to you, to arrange the services you ask for, and to keep you informed by email as the request progresses, with a copy of every update and any quotation.

We do this because you asked us to and to deliver the service we agree with you; to keep an accurate record of requests and correspondence, which is in our legitimate interest; and to meet our obligations under Botswana law, such as keeping business and tax records.

When you send a support request, your details are also added to our contact records, so the next request reaches the same file. With your agreement, and only then, we also measure how the website is used and how our adverts perform.

We do not use your information for unrelated marketing, we do not sell it, and no decision about you is made by automated means.

A movement often starts or ends outside Botswana, so a provider or authority in another country may need your details to deliver their part of it.

We send information abroad only where the Data Protection Act allows it: to countries that protect personal information adequately, or with safeguards that keep it protected.

We keep requests, and the emails about them, for as long as we need them to deliver, invoice and account for the service, and for as long as Botswana law requires business records to be kept.

A message that does not lead to a request is deleted once it has been answered and we no longer need it. You can ask us to delete your information sooner; we do so unless the law requires us to keep it.

Requests and messages are held in our website's administration, which only authorised EasyLink staff can open, each with their own login. Quotations are kept in protected storage and reach you as email attachments, never as public links.

The email addresses on this website are shielded from the programs that collect addresses for spam, and our forms catch automated spam without tracking visitors. If a breach ever put your information at risk, we would tell the Information and Data Protection Commission and you, as the Act requires.

This website sets no cookies of its own. Its fonts, photographs and films are served from our own website, so opening a page does not tell another company that you visited.

We may ask whether you agree to two tools. Google Analytics shows us which pages are read and how visitors find the website; Meta Pixel tells us whether our adverts on Facebook and Instagram bring visitors here. Each loads only after you agree, sets its own cookies and sends details of your visit, such as the pages you open, your device and your approximate location, to Google or Meta, which may process them outside Botswana. If you send a request after agreeing, they learn that a request was sent, never what it contains.

Your choice is remembered in your browser for a year. You can change it at any time with Cookie settings at the bottom of every page, and withdrawing it deletes their cookies from this website.

While you build a request, the services you add are kept in your browser tab, so they stay in your list as you move between sections. They are never sent to us until you send the request, and they are cleared when you close the tab.

Some links leave this website, such as adding a movement to Google Calendar or Outlook, or messaging us on WhatsApp. Those services only receive anything if you choose to use them, and their own privacy terms then apply.

We update this notice when the website or the way we work changes, and the date at the top of the page shows when it last changed. This website is meant for aviation operators and their teams, not for children.